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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shinae K

November 6, 2025

5  out of  5
rating by Shinae K
"Katie has been very helpful and responsive in all of my questions. I highly recommend Katie and her team if you’re looking for a kind, helpful, and reliable agent!"
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Charity Hope

November 6, 2025

5  out of  5
rating by Charity Hope
"Katie Riley's agency has been the best agency I have ever done business with! They know me and my family's needs and have done everything possible to accommodate us!. Their staff is always friendly and helpful and I love speaking with them!! Great job everone!!!!"
We responded:
"Aw, Charity! You are always so sweet to us, and we love being your insurance agency of choice!! Thank you for the review!"
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Mary Floyd

November 5, 2025

5  out of  5
rating by Mary Floyd
"Katie Riley and her team are absolutely wonderful! They always go above and beyond to make sure everything is taken care of quickly and with such kindness. You can tell they truly care about their clients."
We responded:
"Thank you for the sweet review, Mary!!! We truly appreciate it :) "
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Lori Anna Hegan

November 5, 2025

5  out of  5
rating by Lori Anna Hegan
"Katie and her team make dealing with insurance so easy! They’re always so kind, patient, and ready to help with any questions I have. You can tell they really care about their clients and community."
We responded:
"Thank you!!!! Such kind words about our office! "
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Diane Presswood

November 3, 2025

5  out of  5
rating by Diane Presswood
"I love Katie Riley and her staff. Come join Katie Riley state farm insurance they are the bomb."
We responded:
"We love you, Ms. Diane!! Thank you for being apart of our Katie Riley State Farm family. We look forward to our visits with you every time you stop by, and know to always have your Coca Cola waiting for you :) "
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THOMAS FERNANDO

October 30, 2025

5  out of  5
rating by THOMAS FERNANDO
"This is literally the nicest State Farm I have ever seen. The environment is so beautifully pure, and the Wonderful agents there are truly caring. If you were looking For a good review, this is the one! SO SO HELPFUL!"
We responded:
"What an amazing review!!! We take pride in the environment we have created in our office and with our KRSF fam. We appreciate you, Thomas!"
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Tara

October 30, 2025

5  out of  5
rating by Tara
"Jami, Katie and all the other woman have been extremely helpful to us. Jami has been very professional and extremely detailed with explaining the different policies with us. Along with returning calls in a timely manner. She and the other woman take their Profession seriously and you are not just another client. We are glad that we swapped to Statefarm not only are the prices cheaper, but the fact they actually care matters. We would recommend anyone to them."
We responded:
"Thank you for the kind words about Jami, Tara! We think Jami is a great asset to our office, and she has one of the kindest personalities. We are so glad you are apart of the Katie Riley State Farm family. "
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Courtney Huggins

October 28, 2025

5  out of  5
rating by Courtney Huggins
"Katie and her staff are absolutely amazing! At KRSF, all customers are treated like family with the upmost respect and gratitude. They make it easy to access your policy and handle any questions with professionalism and grace."
We responded:
"Thank you for the wonderful review of our agency, Courtney!! We love our KRSF family!"
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Taylor Riley

October 28, 2025

5  out of  5
rating by Taylor Riley
"Exceptional Service and Genuine Care! Katie Riley and her team are absolutely amazing! They go above and beyond to make insurance simple and stress-free. Katie is incredibly knowledgeable, patient, and always takes the time to explain every detail so I feel confident about my coverage. You can tell she truly cares about her clients and their families — it’s not just about policies, it’s about people. Everyone in the office is warm, professional, and quick to help whenever I have a question or need to make a change. I’m so thankful to have an agent I can trust and rely on. Highly recommend Katie Riley State Farm to anyone looking for top-notch service and peace of mind!"
We responded:
"Oh my goodness, Taylor - what sweet words!!! We are so appreciative of this review. We try our very hardest to make insurance easy and are so glad you feel this way about us! "
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Trina Danide

October 17, 2025

1  out of  5
rating by Trina Danide
"Had a claim against their insured. They did not want to pay what was quoted by there perfereed shop. NOT good, what not use nor recommend"
We responded:
"We are so sorry to hear your bad experience with State Farm corporate's claims department. Local State Farm agencies, like ours, do not adjust claims, and do not decide what is or is not paid out on claims. "
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Wendy Folmar

January 30, 2025

5  out of  5
rating by Wendy Folmar
"Katie, Paige, Jamie, and Morgan are the sweetest people!! If you want to be treated like family, go see them!!"
We responded:
"Thank you so much for the sweet comment & 5 star review!"
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Brandon Williams

January 28, 2025

5  out of  5
rating by Brandon Williams
"Very professional, always going the extra mile to help! Love them."
We responded:
"You rock!!! Thanks, Brandon! We are so happy to have you as a customer, and honored that you think so highly of our agency."
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Lefloyd Williams

January 14, 2025

5  out of  5
rating by Lefloyd Williams
"Wonderful experience"
We responded:
"Thank you Lefloyd!! We appreciate your business, and are so glad you think so highly of our office."
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Bridgett Allen

November 16, 2024

5  out of  5
rating by Bridgett Allen
"Fast, efficient, and friendly!"
We responded:
"Thank you for your 5-star review, Bridgett! We are so happy to hear you think so highly of our office!"
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henry tran

September 26, 2024

1  out of  5
rating by henry tran
"I have been with this Statefarm location since 2014. My mother since 2007. All even before Ms. Riley took over, we were still there. Everyone was very professional and courteous, even Ms. Riley herself was super respectful. But after hired a lady named Jamie everything changed. That lady attitude was so nasty and condescending that we had to transfer both files to another Statefarm branch… even my friends and families are having similar incidents. Enough is enough. If you are reading this Ms. Riley, I hope you re-examine your workforce. Good luck."
We responded:
"Henry, thank you for your feedback. I am so sorry you feel this way. Jami always tries to do the right thing for not only our customers, but also for State Farm as a whole. We discussed the underwriting situation when it happened, and Jami let me know she called you & your mother to apologize that there was nothing more she could do. We cannot go beyond the compliance of State Farm for any customer. I hope you can understand."
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James Ryals

May 9, 2024

5  out of  5
rating by James Ryals
"Jami keeps up with her customers. She is Great!"
We responded:
"Thank you so much for the kind word, and for allowing us the opportunity to be your insurance agent of choice. Jami is such an asset to our office, and we are so glad you think so too!"
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Marvie Summers

September 4, 2023

5  out of  5
rating by Marvie Summers
"I have to tell y’all that I had the most pleasant experience with Jami Hall at State Farm. I needed an insurance quote and Jami provided it immediately. I would recommend using her services any day. Thank you Jami for being the professional that you are!!"
We responded:
"Thank you, Marvie, for your recommendation and kind words about your experience with Jami! We greatly appreciate your feedback and are pleased to have provided you with prompt and professional service for your insurance needs. Jami is dedicated to assisting customers like you, and we look forward to serving you again in the future."
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Justin Key

July 27, 2023

5  out of  5
rating by Justin Key
"Could not have been more satisfied with the service we received from Katie and her staff! Katie was able to get us better coverage for our home and cars and at a lower rate than we were paying with our previous insurance company. Her staff was also incredibly helpful when we recently had to file an auto claim. 5 stars is simply not enough!"
We responded:
"Thank you for the review, Justin! We are happy to hear that we've been able to help you with your insurance needs & claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Walid Harb

July 26, 2023

5  out of  5
rating by Walid Harb
"Excellent service."
We responded:
"Thank you for the positive review! We appreciate you, Walid!"
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Pamela Bosarge

January 6, 2023

5  out of  5
rating by Pamela Bosarge
"I am happy to be a part of Katie Riley’s insurance family. They are quick to answer the phone and to respond with the answers I need. Thank you for such a great team. Morgan is always a huge help."
We responded:
"Pamela, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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mary morris

January 5, 2023

5  out of  5
rating by mary morris
"Most pleasant and helpful staff!"
We responded:
"Mary, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."
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Kennedy Adams

December 15, 2022

5  out of  5
rating by Kennedy Adams
"I had the best experience working with Paige! She was professional, helpful, kind, and so personable. I highly recommend you give her a call!"
We responded:
"Thank you for the wonderful review, Kennedy! Paige is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs."
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Alexandra Ivey

March 19, 2022

5  out of  5
rating by Alexandra Ivey
"My experience at the office of Katie Riley State Farm insurance was nothing short of pleasant. Katie was so professional, attentive to my needs and such an ease to work with. It’s so refreshing to find someone who is passionate about their work and helping others. I HIGHLY recommend Katie and her office for your insurance needs!"
We responded:
"What a sweet comment! I truly love what I do, and taking care of customers is the most important part of my job. Thank you so much for the review, Alex!"
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Brooke White

March 19, 2022

5  out of  5
rating by Brooke White
"Katie is by far the best around! Her and her staff helped me save money and get much better coverage all around for our vehicles and house. I’m also super thankful for her getting us all set up with life insurance policies and whole life for our sweet boy!"
We responded:
"Thank you, Brooke! You seriously got the best bang for your buck when you switched! I could not believe how much you saved, AND how much more coverage you got. Thank you for letting me help yall with all of your insurance needs, including making sure your whole family is covered with life insurance."
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Chassidy Singler

March 18, 2022

5  out of  5
rating by Chassidy Singler
"Katie is such an amazing agent!! She is very personable and makes sure to take care of any issues we may have or anything we need. She is great at her job and fast. We have been using her for about 4-5 years now and won’t use anyone else. I love to have someone at a place that you can call and talk to and they know who you are and what you have going on. Katie is definitely that person. She is such a kind lady. We truly enjoy doing business with her."
We responded:
"Thank you so much for your review, Chassidy!! We are so glad you & your family are customers, and enjoy having you as part of our Katie Riley State Farm family."