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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bridgett Allen

November 16, 2024

5  out of  5
rating by Bridgett Allen
"Fast, efficient, and friendly!"
We responded:
"Thank you for your 5-star review, Bridgett! We are so happy to hear you think so highly of our office!"
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henry tran

September 26, 2024

1  out of  5
rating by henry tran
"I have been with this Statefarm location since 2014. My mother since 2007. All even before Ms. Riley took over, we were still there. Everyone was very professional and courteous, even Ms. Riley herself was super respectful. But after hired a lady named Jamie everything changed. That lady attitude was so nasty and condescending that we had to transfer both files to another Statefarm branch… even my friends and families are having similar incidents. Enough is enough. If you are reading this Ms. Riley, I hope you re-examine your workforce. Good luck."
We responded:
"Henry, thank you for your feedback. I am so sorry you feel this way. Jami always tries to do the right thing for not only our customers, but also for State Farm as a whole. We discussed the underwriting situation when it happened, and Jami let me know she called you & your mother to apologize that there was nothing more she could do. We cannot go beyond the compliance of State Farm for any customer. I hope you can understand."
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James Ryals

May 9, 2024

5  out of  5
rating by James Ryals
"Jami keeps up with her customers. She is Great!"
We responded:
"Thank you so much for the kind word, and for allowing us the opportunity to be your insurance agent of choice. Jami is such an asset to our office, and we are so glad you think so too!"
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Marvie Summers

September 4, 2023

5  out of  5
rating by Marvie Summers
"I have to tell y’all that I had the most pleasant experience with Jami Hall at State Farm. I needed an insurance quote and Jami provided it immediately. I would recommend using her services any day. Thank you Jami for being the professional that you are!!"
We responded:
"Thank you, Marvie, for your recommendation and kind words about your experience with Jami! We greatly appreciate your feedback and are pleased to have provided you with prompt and professional service for your insurance needs. Jami is dedicated to assisting customers like you, and we look forward to serving you again in the future."
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Justin Key

July 27, 2023

5  out of  5
rating by Justin Key
"Could not have been more satisfied with the service we received from Katie and her staff! Katie was able to get us better coverage for our home and cars and at a lower rate than we were paying with our previous insurance company. Her staff was also incredibly helpful when we recently had to file an auto claim. 5 stars is simply not enough!"
We responded:
"Thank you for the review, Justin! We are happy to hear that we've been able to help you with your insurance needs & claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Walid Harb

July 26, 2023

5  out of  5
rating by Walid Harb
"Excellent service."
We responded:
"Thank you for the positive review! We appreciate you, Walid!"
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Pamela Bosarge

January 6, 2023

5  out of  5
rating by Pamela Bosarge
"I am happy to be a part of Katie Riley’s insurance family. They are quick to answer the phone and to respond with the answers I need. Thank you for such a great team. Morgan is always a huge help."
We responded:
"Pamela, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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mary morris

January 5, 2023

5  out of  5
rating by mary morris
"Most pleasant and helpful staff!"
We responded:
"Mary, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."
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Kennedy Adams

December 15, 2022

5  out of  5
rating by Kennedy Adams
"I had the best experience working with Paige! She was professional, helpful, kind, and so personable. I highly recommend you give her a call!"
We responded:
"Thank you for the wonderful review, Kennedy! Paige is a fantastic asset to our team, and we’re happy to hear she was able to help you with your insurance needs."
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Alexandra Ivey

March 19, 2022

5  out of  5
rating by Alexandra Ivey
"My experience at the office of Katie Riley State Farm insurance was nothing short of pleasant. Katie was so professional, attentive to my needs and such an ease to work with. It’s so refreshing to find someone who is passionate about their work and helping others. I HIGHLY recommend Katie and her office for your insurance needs!"
We responded:
"What a sweet comment! I truly love what I do, and taking care of customers is the most important part of my job. Thank you so much for the review, Alex!"
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Brooke White

March 19, 2022

5  out of  5
rating by Brooke White
"Katie is by far the best around! Her and her staff helped me save money and get much better coverage all around for our vehicles and house. I’m also super thankful for her getting us all set up with life insurance policies and whole life for our sweet boy!"
We responded:
"Thank you, Brooke! You seriously got the best bang for your buck when you switched! I could not believe how much you saved, AND how much more coverage you got. Thank you for letting me help yall with all of your insurance needs, including making sure your whole family is covered with life insurance."
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Chassidy Singler

March 18, 2022

5  out of  5
rating by Chassidy Singler
"Katie is such an amazing agent!! She is very personable and makes sure to take care of any issues we may have or anything we need. She is great at her job and fast. We have been using her for about 4-5 years now and won’t use anyone else. I love to have someone at a place that you can call and talk to and they know who you are and what you have going on. Katie is definitely that person. She is such a kind lady. We truly enjoy doing business with her."
We responded:
"Thank you so much for your review, Chassidy!! We are so glad you & your family are customers, and enjoy having you as part of our Katie Riley State Farm family."
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Debra Bell Vanzant

March 3, 2022

5  out of  5
rating by Debra Bell Vanzant
"Miss Jessica was so polite understanding and she has a very pleasant voice and the ones who works with her was also very kind that was one of the reasons why I went over to State farm her customer service is outstanding as well as her other staff thank you so much Jessica for being there when I really needed somebody to help me I will refer as many as I can to you thank you again continue to be blessed and stay safe ..."
We responded:
"Debra, thank you so much for thinking so highly of our office and of Jessica. We think the world of her too! We are so happy you chose our office to take care of your insurance needs, and look forward to serving you for years to come!"
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Walter Kimbrough

November 24, 2021

5  out of  5
rating by Walter Kimbrough
"I just recently switched insurance providers with State Farm and I am so pleased with the customer service thus far. My first encounter with State Farm was with Representative Jessica. She was extremely patient, courteous and knowledgeable which made my decision easy to leave my former provider. My next encounter was Representative Morgan. I had an unexpected disaster with my hot water heater bursting from the attic and destroying some of my personal property. Morgan exhibited great compassion for my situation. She ensured me that she was available to support me through the process and it was very encouraging. I'm grateful for the excellent customer service from both of these young ladies."
We responded:
"Walter, thank you so much for your extremely detailed & kind 5 star review! Jessica & Morgan are such valuable assets to the agency, and I am so thankful for both of them. I am so pleased to know that your claim process has been a positive one. Thank you so much for your business, and trusting us with your insurance needs!"
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Son Time

November 23, 2021

5  out of  5
rating by Son Time
"morgan was very helpful and professional"
We responded:
"Thank you for the 5 star review! Morgan is extremely helpful & professional, and goes above and beyond to help our customers with their needs."
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Lacey Singley

November 23, 2021

5  out of  5
rating by Lacey Singley
"Very professional! Highly recommend!"
We responded:
"Thank you, Lacey! We appreciate your kind review of our office."
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Mary Morris

November 23, 2021

5  out of  5
rating by Mary Morris
"Katie and her team are all very friendly and professional. They are quick to answer any questions and address any concerns you may have. I would highly recommend them for any and all of your insurance needs."
We responded:
"Mary, thank you so much! I have such a valuable team that I am so grateful for. They go above & beyond to meet each customer's need."
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engulfaudio

October 31, 2021

5  out of  5
rating by engulfaudio
"What a wonderful person! Katie is very professional, courteous, and knowledgeable. Her staff is very polite and her office is beautiful, very clean and welcoming."
We responded:
"Thank you for the 5 star review. We really appreciate the kind words!"
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Alec Riley

October 6, 2021

5  out of  5
rating by Alec Riley
"Great customer service! Katie and her team are very professional and so helpful! Give them a call for all your needs!!"
We responded:
"Thank you for the 5 star review, Alec! We appreciate your business."